Frequently Asked Questions

Everything you need to know about your BTS-inspired fashion favorites.

What is the typical shipping time for BTS merchandise?

Domestic orders usually arrive within 5-7 business days, while international shipping can take 10-21 business days depending on customs processing in your country.

How do I choose the correct size for apparel?

We provide a detailed size chart on every product page. Most of our hoodies and tees are unisex fit; we recommend sizing up if you prefer the signature oversized K-pop aesthetic.

Are these products official HYBE/BigHit merchandise?

Our shop specializes in high-quality, fan-designed apparel and accessories created by ARMY, for ARMY. We are an independent boutique and not officially affiliated with HYBE.

What is your return policy for fashion items?

We accept returns within 30 days of delivery. Items must be unworn, unwashed, and in their original packaging with tags attached to be eligible for a refund.

How should I wash my printed BTS apparel?

To preserve the print quality, we recommend washing garments inside out in cold water and hanging them to dry. Avoid direct ironing on the graphic designs.

Do you offer tracking for all orders?

Yes, once your order is dispatched, you will receive an email with a tracking number so you can follow your package's journey to your doorstep.